FAQ

What types of jewelry and accessories do you offer?
At JMDpure, we provide a curated selection of exquisite jewelry and charming accessories. Our offerings include high-quality sterling silver rings and delightful cartoon-themed hairpins designed specifically for girls. These pieces are suitable for both elegant occasions and playful everyday wear.

How can I ensure the quality of your products?
We prioritize quality in our products. Each item is crafted with care, using high-quality materials such as sterling silver for our rings. Our jewelry and accessories undergo rigorous quality checks to ensure they meet our high standards before reaching our customers.

What is your return policy?
We have a 30-day return policy. Customers can request a return within 30 days of receiving their item, provided it is in the same condition as received, unworn or unused, with tags, and in its original packaging. A receipt or proof of purchase is also required for returns.

How do I initiate a return?
To initiate a return, simply contact our customer service team via email or the contact form on our website. Please include your order number, a brief explanation of the reason for the return, and any relevant photos if applicable. Once your return is approved, we will provide detailed instructions for sending the item back. Our team is here to make the process as smooth and hassle-free as possible.